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| nShift and Cover Genius partner on shipping insurance initiative |
nShift, a leading provider of parcel and delivery management software, has joined forces with Cover Genius, a trailblazing insurtech specializing in embedded protection. Together, they've unveiled an exciting initiative known as nShift Insurance, offering robust shipping insurance for close to one billion shipments originating from European merchants.
In the world of e-commerce, customer expectations are soaring. A staggering 57% of online shoppers now anticipate a full refund if their packages arrive damaged. With over half of consumers receiving damaged goods annually, online retailers face the daunting challenge of replacing and reshipping these items in the event of delivery mishaps.
nShift Insurance introduces an embedded protection solution that empowers online retailers using the nShift platform to replace items that are lost, stolen, or damaged during the delivery process. This proactive approach not only safeguards against revenue loss but also enables retailers to provide superior service to their customers, cultivate loyalty, and encourage repeat business.
Online retailers and carrier companies alike strive to ensure that customers receive their orders in pristine condition. However, unforeseen accidents can and do occur. This is where Maarten Tops, Transsmart product director at nShift, comes into play. He stated, "nShift Insurance will help our customers enhance the experience they offer to their clientele, foster loyalty among shoppers, and boost their revenue. Partnering with Cover Genius allows us to offer efficient, end-to-end, and scalable protection solutions in new global markets. This will assist retailers and webshops in protecting themselves from inevitable accidents, instilling confidence in the delivery process, and strengthening trust between vendors and consumers."
Justin Turner, Vice President of Global Partnerships - Shipping at Cover Genius, shared his enthusiasm, saying, "We are proud to be nShift's exclusive global insurtech partner and are excited to serve their ecommerce companies throughout Europe. We have collaboratively designed protection solutions that will assist their merchants in reducing claims processing times and fees, ultimately leading to an improved shipping experience for both retailers and customers. Our AI-backed solution simplifies the provision of customized shipping protection for each merchant and each purchase, thereby eliminating shipping obstacles for millions of shipments, regardless of their destinations."
With nShift Insurance, these two industry leaders are set to revolutionize the shipping and insurance landscape, offering peace of mind to online retailers and their valued customers throughout Europe and beyond.
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